Help & Support - Claims

Your Claims Adjuster will get in touch with you once you’ve started a claim with Scotia Home & Auto Insurance. He or she will provide all of the contact information so you can get in touch when you need to.

Also see I am having trouble reaching the Claims Adjuster. How do I get in touch?

The Claims Adjuster's job includes getting in touch with you once you've started a claim. He or she will provide contact information so that you can reach them by email, phone or fax.

Also see I am having trouble reaching the Claims Adjuster. How do I get in touch?.

This depends on the situation. You can get specific information about the timeframe (based on your policy and circumstances) from your Claims Adjuster.

The Claims Adjuster helping with your claim will let you know if there's anything you need to submit. You can find some information in the Statutory Conditions guide in your policy, too.

Once you've called us about your claim, we'll assign a Claims Adjuster to work with you. He or she may work with an appraiser or other specialized staff, depending on your claim.

Your Claims Adjuster can help. He or she is there to help you through the process and answer any questions.

A claims adjuster is a representative of the insurance company. An adjuster coordinates an appraisal, gathers the facts and reports the details of a claim to the insurer. The adjuster recommends whether a claim is covered under the policy. They also negotiate with the policyholder on behalf of the insurance company.

For 24/7 assistance with your claim or to make a claim, call 1.833.223.8743.

This depends on the claim. Your Claims Adjuster can let you know once he or she has reviewed your claim