Help & Support - Customer Service

Auto InsuranceCustomer Service

A Claims Adjuster is a representative of the insurance company. An Adjuster:

  • coordinates an appraisal
  • gathers the facts
  • reports the details of a claim to the insurer
  • recommends whether a claim is covered under the policy
  • negotiates with the policyholder on behalf of the insurance company.

The Insurance Bureau of Canada provides the most up-to-date information regarding insurance fraud and how best to report it.

Visit their website http://www.ibc.ca/nb/auto/insurance-crime to learn more.

Our goal at Scotia Home & Auto Insurance is to make finding the information you need as quick and as simple as possible. 

You can contact us at 1.833.223.8740. Please reference your policy number for quicker service.

When you call the claims service line, you have a choice of service in English or in French. If you'd like service in another language, we can call on our third-party translation service to help.

To update your banking information for direct withdrawal, please contact us and reference your policy number for quicker service.

If you are making a change to your account information and/or financial institution, please advise us as far in advance as possible to minimize any potential disruption to your payment schedule.

We try to make sure this never happens, but if it does, please call the Claims Centre at 1.833.223.8743. Specialists are available 24/7, every day of the year. Your Service Specialist will contact the Claims Adjuster’s team leader.

Talk to us first. We'd like to try to make it better.
If it's to do with a claim, speak to your Claims Adjuster, or to their team leader, first. They'll try to fix it if they can. If it's not claims-related, please call 1.833.223.8740 and talk to a Service Specialist.

Not happy with the result?

You may reach the Customer Experience Team in the following ways:

By mail:
Belair Insurance Company/Customer Experience Team
2255 Sheppard Ave East, Suite 400,
Toronto, ON
M2J 4Y1

By email: customer.experience@service.scotiainsurance.com

By telephone: 1.866.405.6763

As well as the details of your concern, please have your policy number at hand. This will help the Complaint Liaison Office start your review as quickly as possible.

The goal is resolving your complaint within five working days. If it’s just not possible, we will let you know within the five working days that it will take longer and explain the reasons why.

For more information, please visit https://home-auto.scotiainsurance.com/complaints-procedures

Read more about the CISRO Principles of Conduct for Intermediaries or your insurance broker in the RIBO Conduct Fact sheet.

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